Audience Feedback

FROM NRC PICKER SYMPOSIUM

“Renowned speaker, former patient shares healthcare journey.... Now, Kathy Torpie is acclaimed as one of the most sought after speakers in the healthcare industry, both on a personal and professional level..... Jona Raasch, CEO of The Governance Institute, said Torpie has been one of TGI’s frequent speakers and has been very well-received. “As I read her book, I looked and looked and she covered all aspects of Picker’s dimensions of care.” (NRC Picker Focus e-Newsletter, October 2011)

 “It was a pleasure to hear your story, to see you connect with so many of the Healthcare professionals and even your questions to other speakers were a learning experience! You are a grand lady and I count it pleasure to have had the opportunity to meet and work with you.” (Lynn Phillips, Senior Conference and Partnership Executive, The Governance Institute)


FROM THE INTERNATIONAL FORUM ON QUALITY AND SAFETY IN HEALTHCARE

“I watched you present at the International Patient Safety and Quality Conference in Amsterdam and was deeply moved by your story.... I have decided that following my Amsterdam experience I would like to share your experiences with my colleagues, to ensure that clinicians are more self-aware in my ICU environment. It is all too easy, to become obsessed with outcome data, latest audit results and the latest bundle. All too often we judge our success as a service on survivor rate/mortality rate, infection rates and compliance data etc. Too long have we contented ourselves with the fact that we 'saved' someone’s life...... Can I finally applaud you again for sharing your experience with us, and being the true voice of patient-centered care.”  (Intensive care nurse with 14 years experience NHS, UK)

“I wanted to write and tell what a privilege and pleasure it was to listen to you speak at the International Forum on Quality & Safety in Healthcare in Amsterdam in April. I am a Charge Nurse in The Children’s Emergency Department..., England and I have already made progress to develop how we gain feedback from our patients and families following the forum, and in particular your powerful and very interesting accounts of your personal experiences in healthcare....your presentation and recommendations have been acknowledged and shouted about very positively!” (Charge Nurse NHS, UK)

“On Thursday of this conference (International Forum) I heard an eloquent – and very grounded – plenary presentation by Kathy Torpie about a possible alternative to the “patient-centered healthcare” phrase. Ms. Torpie, (www.kathytorpie.com) a psychologist and intensive-care survivor described a different way of approaching this whole discussion that I found at once appealing and understandable...” (Conference Delegate)

“High point of the program was the presentation by the consumer, Kathy Torpie on her experience as a patient. I also enjoyed and found interesting, the focus on telling a story when communicating the quality and safety message and also the emphasis on the importance of leadership and engaging hearts and minds” (Conference Delegate)

FROM NSW HEALTH

“Kathy is a speaker who provides a unique perspective on health care through her experience as a patient. Her story is powerful, engaging, and provides a unique insight on the importance of the patient/clinician relationship and how it impacts on the patient journey”. (Wilson Yeung, Principal Analyst | Clinical Safety, Quality & Governance, Department of Health, NSW)

FROM PHARMAC/ MEDICINES AND THE PATIENT EXPERIENCE CONFERENCE

“It was great having you at the workshop in May. It made the patient experience come alive.” (Karen Jacobs, Pharmac - voted by audience among the best presentations at the conference)

“These presentations were very well received and your input has contributed substantially towards a broadening of perspective, both within the Ministry and across the health system” (Hon Peter Dunne, N.Z. Associate Minister Of Health)

FROM N.Z. HEALTH PHARMACIST ASSOCIATION CONFERENCE

“To hear Kathy give talk is to hear a pin drop in the room at the same time. And for days afterwards that is the lecture that sticks in your mind.  That is the topic that people talk about afterwards.  Kathy provides the take-away message of any conference.” (Gray Maingay FPS MRPharmS Chronic Care Pharmacist, Middlemore Hospital)

“Your topic of ‘The Patient Experience’ on Saturday was so well received and certainly set the scene for a lively conference. There has been some great feedback (to me) on your talk including from my General Manager,... who attended for a couple of hours that day.” (Lesley Hawke and the NZHPA Conference Committee)

FROM THE BERYL INSTITUTE  PX  CONFERENCE

“You did a phenomenal job with the closing keynote at the PX conference; in fact, I highlighted what I took away as your key point(s) in a presentation to my hospital's nursing leadership and also in a followup/summary blog for The Beryl Institute thereafter.”(Doug Della Pietra, Dir. Customer Services & Volunteers, Rochester General Hospital)

FROM SOUTHERN CROSS HEALTH

Asked, “What other target groups do you think would benefit from hearing Kathy Torpie’s story?” Nurse Managers Reply....

  • “Nursing staff at all our hospitals”
  • “Student nurses”
  • “Most registered nurses!”
  • “Medical students”
  • “Physiotherapists”
  • “All health professionals”
  • “Anyone likely to be a patient”

NATIONAL TRAINING SEMINAR FOR PLASTIC SURGERY TRAINEES

“Her patient-centred analysis was delivered with an engaging style that nevertheless left her audience of soon-to-be specialists shocked, challenged, and ultimately inspired. Her presentation had enormous impact and several of the seminar participants described it as the highlight of the weekend.” ( Tristan de Chalain, FRACS, following a national training seminar for plastic surgery trainees)